Product support
Email support@emonster.com. Include the issue, steps, expected and actual result, app version and build, iOS and device, locale, region, and language.
Help and contact
Vintokyo support.
Tell us what happened without including passwords, payment details, scanned price text, receipt photos, exact location, or other unnecessary personal content.
Shop-data issue
Use Report Shop Issue in the app when available, or email support. A location report can include precise GPS and accuracy only when its location toggle is enabled; review that choice before submitting.
Privacy request
Email privacy@emonster.com or review the privacy notice. Vintokyo has no user account to delete; website analytics remains optional.
General inquiry
Email info@emonster.com for a non-support question. Do not send sensitive purchase or scanner content.
Maps, weather, and rates
Mapbox supplies map surfaces and offline regions, Apple Weather supplies weather where available, and Frankfurter supplies configured FX data. Provider limitations and terms apply.
Accessibility
See the accessibility statement and include the route, device, assistive technology, expected result, and barrier in your report.